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Current Service Levels

Date: Thursday 22nd February 2024

Applications received are being reviewed and valuation instructed within 4 working days from submission

For the quickest turnaround, please submit your documents, via the portal, when submitting the case online

Once successfully uploaded to the application, we’re taking 5 working days to process and assess a document

Current average time taken from application to Offer: 15 days

Processing your applications

The applications processed most quickly are the ones that meet our packaging requirements. Check you have everything packaged correctly with how to apply before you submit.

Tracking your cases

If you have already submitted an application, you can use our case tracking system to stay up to date.

Quick links

Our online application makes it quick and easy to apply for your customer

Apply online

To discuss product and policy queries, or for advice on making an application, speak to your Clydesdale Bank and Virgin Money BDM.

Find your BDMs

For quick info on our products or lending policy, visit our product and lending criteria pages or use our live chat.

Chat now

To discuss applications already submitted, please call 0800 917 8363.*

*Monday - Friday, 9.00am - 5.30pm, except Wednesdays, 9.30am - 5.30pm

Procuration fee enquiries

Get in touch

Get in touch

For all lending policy and new business enquiries:

Contact us

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