Applications received are being reviewed and valuation instructed within 2 days following submission
For the quickest turnaround, please submit your documents, via the portal, when submitting the case online and contact us to make payment for any applicable valuation fee as this is not an automated process
Once successfully uploaded to the application, we’re taking 3 working days to process and assess a document
Current average time taken from application to Offer: 15 days
Processing your applications
The applications processed most quickly are the ones that meet our packaging requirements. Check you have everything packaged correctly with how to apply before you submit.
Tracking your cases
If you have already submitted an application, you can use our case tracking system to stay up to date.
Our online application makes it quick and easy to apply for your customer
Apply onlineTo discuss product and policy queries, or for advice on making an application, speak to your Clydesdale Bank and Virgin Money BDM.
Find your BDMsCan't find what you need on our product and lending criteria pages? Try live chat
To see how we manage your data, read our privacy notice
Chat nowNew applications, general enquiries and case updates
To discuss a new application with one of our Telephony experts, call 0800 1412 104. Lines open 9:00am to 5:00pm Monday to Friday
For updates on an application you have already submitted use case tracker or call 0800 9178 363. Lines open Monday - Friday* 9:00am - 5:00pm, except Wednesdays, 9:30am - 5:00pm)
If you are not an intermediary of the Bank, you should not refer to the information contained in this website. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's mortgage conduct of business rules. This site is intended for UK residents (who are intermediaries of the Bank) unless otherwise stated.
Clydesdale Bank PLC Registered in Scotland (Number SC001111). Registered Office: 177 Bothwell Street, Glasgow G2 7ER.
