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If at any time you need assistance we are here to help you.

How to contact us

Panel Registration

For all queries relating to joining our panel and registering to use our online application, please refer to our Panel Registration page.

Online application

For online application submission issue, please refer to the FAQs in the first instance.

Call 0800 678 3066

Open 9.00am to 5.00pm Monday to Friday

Proc fee queries

For all proc fee queries, please e-mail

Find your BDM

Use this Excel file to quickly search for your local and telephone BDMs based on your postcode. You can contact them by phone or e-mail.

Download Excel file

Large loan new business enquiries

If you have a new business enquiry for a loan of £1m+ which is complex or doesn't meet our standard lending criteria, you can speak to our underwriters directly.

Call 0113 807 2100

Open 9.00am to 5.00pm Mon-Fri

Making a complaint

We take complaints very seriously, and if you are not satisfied with any aspect of one of our products or services, please tell us. We would like the chance to put it right.

Find out more

Quick links

Our online application makes it quick and easy to apply for your customer

Apply online

Lending policy and new business enquiries

Call us on
0800 085 2846

Monday - Friday, 9.00am - 5.30pm

Chat with us

Click below to chat with us now Monday - Friday, 9.00am - 5.30pm

Chat now

Procuration fee enquiries

Contact us

General enquiries & case updates

Monday - Friday, 9.00am - 5.30pm
except Wednesdays, 9.30am - 5.30pm

In the first instance please check the Case Tracker.

Lending policy and new business enquiries

Monday - Friday, 9.00am - 5.30pm

Lending policy and new business enquiries live chat.

Live chat

Find and contact your BDM

Download Excel file

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