Bringing Nationwide, Virgin Money and Clydesdale Bank together
Virgin Money’s business will become part of Nationwide on 2 April 2026, if the Court approves the transfer. This includes Clydesdale Bank mortgages. This won’t affect how you place business with us today.
Understand what this means for you and your clients Link opens in a new windowHow to contact us
To find out how to join our panel and register for our online application, please refer to our panel registration page Link opens in a new window
To discuss a new application enquiry, call 0800 1412 104 Monday to Friday, 9am to 5pm.
For new business enquiries over £500,000 which are complex or don't meet our standard criteria, you can speak to our underwriters directly on 0113 224 1369 Monday to Friday, 9am to 5pm.
For updates on submitted applications, use our case tracker Link opens in a new window or call 0800 9178 363
We’re here Monday to Friday - 9am to 5pm, except Wednesdays when it’s 9:30am to 5pm.
For all procuration fee queries, please e-mail ms.broker.procurement.fees@cybg.com
Do you have a mortgage customer who needs a little extra help or support? Provide their contact details, and one of our specialists will be in touch.
Request extra support Link opens in a new window
We take complaints very seriously, and if you're not happy with something, please tell us. We'd like the chance to put things right.
If you, as a broker, are not satisfied please contact your BDM
If your client wishes to complain, please use our direct customer complaints process