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Launching our new service commitment

30th September 2019

Exciting news, we’ve launched a new service commitment which means quicker decisions for customers and smarter processing to keep you informed.

Getting things done quickly can make all the difference when it comes to helping customers. That’s why we now aim to issue an offer within 10 days of receiving a fully packaged application, or we’ll give your customer £100.

What’s changed

Quicker decisions

We’ll contact you with a decision in principle within 48 hours of your case being submitted. This will be based on our assessment of the information and documents you provide in the application. If any more documents are needed to progress the case, we’ll let you know here too.

Smarter processing

We’ll process your applications and aim to contact you at each stage of the process, so you know where you stand.

Offers in 10 days

We aim to issue an offer to your customer within 10 working days of receiving a fully packaged application, or we’ll give them £100. T&Cs apply.

Want to know more about our new service? Take a look at our summary or contact your Relationship Manager.

Get in touch

Get in touch

For all lending policy and new business enquiries:

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