Following a brief pause in our service commitment while we focussed our resources on providing crucial services to customers, we’re delighted to let you know that our 10-day Application to Offer Service Commitment is back.
From Monday 20 July, we’re committed to issuing an offer to your customer within 10 days of receiving a fully-packaged application, or we’ll give them £100.*
Through great collaboration with brokers over the past few months we’ve been able to prioritise getting offers to customers as quickly as possible. Now our service commitment is back, let’s continue to work together to make sure we give customers the best service possible.
We hope you feel as good about this as we do as we start to look towards brighter times ahead.
We’re ready when you are.
Did you catch the big announcement last week? To help customers understand what the changes are and mean to them, our colleagues over at Virgin Money have created two great new videos, take a look.
Stamp Duty: What you need to know
Greener Homes Scheme: Your questions answered
For further details please contact your dedicated Business Development Manager.
Yours sincerely
The Clydesdale Bank Intermediary Team
If you are not an intermediary of the Bank, you should not refer to the information contained in this website. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's mortgage conduct of business rules. This site is intended for UK residents (who are intermediaries of the Bank) unless otherwise stated.
Clydesdale Bank PLC Registered in Scotland (Number SC001111). Registered Office: 177 Bothwell Street, Glasgow G2 7ER.
