Have you seen the Packaging Requirements section of our website? You will find hints & tips on how to package your application for the quickest processing times.
Applications submitted fully packaged can be processed up to 4x faster than those which aren’t.
We always require a customer declaration and Direct Debit Mandate (DDM), with other documents specific to your case, so here are some top tips and key things to know:
Always visit our website to make sure you use the current version of our Customer Declaration Forms for Residential and Buy To Let mortgages. Failure to provide the correct declaration may delay your case so we kindly ask that you delete any copies you may have saved.
The same goes for our Direct Debit Mandate which can be found here and is the same form whether your case is residential or BTL. Did you know that if the application includes more than one part (e.g. multiple products or repayment types) we need a DDM for each part.
We try and keep the number of documents we need to a minimum. We don’t always need Bank Statements, and all other document requirements depend on the customer’s employment type and other case specifics. Our online application system will tell you what documents we need once you’ve submitted the case, but to ensure your application is processed as fast as possible, check out the packaging requirements section of our website before starting your application so that you can make sure you have everything to hand.
We’re here to help so if you have any questions, please contact your Relationship Manager or our New Business team on 0800 085 2846.
If you are not an intermediary of the Bank, you should not refer to the information contained in this website. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's mortgage conduct of business rules. This site is intended for UK residents (who are intermediaries of the Bank) unless otherwise stated.
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