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Processing your cases

8th June 2020

We understand that many peoples’ lives have changed in recent months. As we continue to assess mortgage applications, it’s important that we take into account your customers’ current circumstances. This is part of our commitment to responsible lending.

You must let us know if there have been any changes to a customer’s circumstances since you submitted an application to us. Examples of changes could include unemployment, furlough, loss of overtime or commission.

If things have changed after you have submitted an application, please tell us and we will assess your customer’s current circumstances against our policy at the time of the original application.

To notify us of any changes please call us on 0800 917 8363*

For any queries please talk to your dedicated Business Development Manager.

Yours sincerely

The Clydesdale Bank Intermediary Team

*Line open Monday - Friday, 9am - 5.30pm except Wednesdays, 9.30am - 5.30pm

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For all lending policy and new business enquiries:

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