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Underwriting? We’re feeling flexible

We know that in this day and age, things are rarely black or white. You need a lender who can be flexible.

If you have a complex case, our clued-up team of Underwriters and Relationship Partners are ready to talk things through. Their job is to guide you and your clients, every step of the way. Here's how we can help.

Support at every step

We don’t see customers as numbers, they’re individuals with their own set of circumstances. That’s why we have the ability to judge each case on its merits.

And we pride ourselves in our more rounded approach to credit assessment, looking at the applicant’s overall situation rather than just cold, hard numbers.

So whatever your case, our experienced underwriting team are ready to help.

Decisions you can trust

We’re here to help you submit your case, letting you know what documentation you need to send us. Once you’ve submitted your application, you’ll get a decision in principle within 48 hours.

If any more documents are needed, we’ll let you know with the decision in principle.

Always in the know

We’ll do everything we can to put people’s minds at ease by keeping you and your clients posted every step of the way.

Our team of experts will get in touch to say what’s needed to fully package the application. If there’s anything missing or outstanding, don’t panic - we’ll keep you informed.

Service Commitment

Once the application’s fully packaged, we aim to issue an Offer to your customer within ten working days. If we don’t, your customer will get £100 on us. Terms apply.

Find out more about our Service Commitment.

So if it’s been a while since you last used us, speak to your Relationship Partner to find out more.