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Managing complaints

Whilst most of our customers are happy with the service they receive from us, sometimes we don't get it right first time. We take complaints very seriously, and if your client is not satisfied with any aspect of one of our products or services, please tell us. We would like the chance to put it right.

When you contact us, please provide us with as much information as possible. This should include your client's account information, details of the complaint and what your client would like us to do to put things right. We won’t charge you for raising a complaint. If you wish to complain on behalf of your client or your client wishes to complain, please follow the steps for customer complaints using the link here.

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