Whilst most of our customers are happy with the service they receive from us, sometimes we don't get it right first time. We take complaints very seriously, and if your client is not satisfied with any aspect of one of our products or services, please tell us. We would like the chance to put it right.
When you contact us, please provide us with as much information as possible. This should include your client's account information, details of the complaint and what your client would like us to do to put things right. We won’t charge you for raising a complaint. If you wish to complain on behalf of your client or your client wishes to complain, please follow the steps for customer complaints using the link here.
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If you are not an intermediary of the Bank, you should not refer to the information contained in this website. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's mortgage conduct of business rules. This site is intended for UK residents (who are intermediaries of the Bank) unless otherwise stated.
Clydesdale Bank PLC Registered in Scotland (Number SC001111). Registered Office: 177 Bothwell Street, Glasgow G2 7ER.